And the reply. I note there is no mention of the BBC presenter telling viewers to switch over to the red button for motogp extra that's wasn't on the red button.
Dear Mr Maidment
Reference CAS...................-...........
Thanks for contacting us regarding BBC Two's 'MotoGP'.
I understand you're unhappy that the coverage of this event switched to the BBC Red Button service before the podium presentation took place.
Our MotoGP coverage on Sunday 26 August 2012 on BBC Two ran as advertised to its scheduled finish time of 2pm in order to allow us to then switch across to the Birmingham Grand Prix Athletics scheduled from 2pm, also as advertised.
We’re of course very sorry to learn that you feel we should have extended the MotoGP programme to accommodate the podium ceremony, but we had reached the end of the advertised timeslot and we had other commitments. Whilst we weren’t able to stay on after the race, the key point is that we had shown the final result of the race itself and all the action therein.
Further MotoGP coverage was not scheduled to appear on Freeview’s Red Button because this was already scheduled to show live triathlon coverage at that time, as advertised.
We regret that on this occasion you felt the need to complain and I'd like to assure you that I've registered your complaint on our audience log. This is a daily report of audience feedback that's made available to all BBC staff, including members of the BBC Executive Board, programme makers, channel controllers and other senior managers.
The audience logs are seen as important documents that can help shape decisions about future programming and content.
Thanks again for taking the time to contact us.
Kind Regards
Tanya McKee
BBC Complaints
www.bbc.co.uk/complaints
NB This is sent from an outgoing account only which is not monitored. You cannot reply to this email address but if necessary please contact us via our webform quoting any case number we provided.