<div class='quotetop'>QUOTE (yamaka46 @ Jul 9 2008, 04:42 PM)
<{POST_SNAPBACK}><div class='quotemain'>You aren't the only one to state this, but your post was the latest
What kind of "service" is it that you are all looking for from a helmet supplier?
I have bought Nolan's, Bieffe's, AVG's and, over the last 15 years, a series of Arai's. I have never needed "more service" from a helmet manufacturer than to make a helmet that fits my head and then sell that model/size in black.
When it gets old and saggy (every 4-5 years or so) I buy a new one. This is recommended by the manufacturers as the shell and the padding age over time/use and significantly reduce the "head saving performance", which has to be a bad thing should you ever have to rely on it.
I have a couple of friends that have Arai helmets and when they have had a problem [air vents coming off,edge trim coming loose,etc] Arai has been johnny on the spot with customer service.I currently own a Shoei X11 and have had no problems,so i cant tell you what their Customer service is like.I can, however say with conviction,that Suomy's customer service SUUUUUCKS.Its no wonder they went under.I would have prefered they got back to me the next day and said .... You,we are not replacing the pieces that blew off your new helmet.That would have been better than being ignored.